The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.What are the basic categories used?
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
How does ServiceNow know which HR Template to use on an HR Case?
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
An HR Admin without the System Admin role can do what? (Choose three.)
