The following Business Case is constructed properly."During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly."
As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.
As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for__________________________?
In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the ValueChain.
When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.
Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?
