A black belt at a call center is reviewing the length of calls, as shown below. The phone call length is not to exceed 4 minutes. Is the call-in-process capable?
Lean Six Sigma process I product improvement suggests that the measure we use in our business is directly derived from which of the following sources?
The most important process metrics are often determined by what the customer tells us is important to them. Which of these sequences describes the way customer requirements are converted to the customer-based process metrics?
The main feature(s) that differentiate the Control Chart from the Run Chart are which the following?
Which of the following are true regarding the Central Limit Theorem?
You are about to run a t-test on shield thickness from 2 suppliers when you determine the data from one group is not normally distributed and cannot be transformed.Your next step would be to?
