Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
Which tool displays the status counts for each multimedia contact type?
A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?
You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?
