When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect?
You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?
