What can be improved by achieving quality objectives?
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
Which statement below is not a purpose of Supplier Management procedures?
The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?
Different types of events are reported to the Service Desk. Which event is an incident?
What is known as a temporary solution that enables the user to continue working?
