When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service provider's corporate objectives / requirements?
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?
What is an ISO/EC 20000 requirement relating to the service management plan?
What is required for an implementation of IT Service Management to be successful?
What is a function of processes?
What is known as a temporary solution that enables the user to continue working?
