A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior. Which statement is accurate regarding how the statistics override option works?
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze. There is a read -only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity. Any Gold VIP customers should be offered a free three -month streaming VoD service trial as a token of appreciation. If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created. What must you do in order to ensure that the check box is visible on the Edit/View Activity form only Questions and Answers PDF 34/53 for Gold VIP members?
Which two statements are correct regarding the characteristics of an SLA window?
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%. How will routing consider that resource's level for 'skill A' for activity assignment decisions?
Which two statements are correct regarding the use of planned capacity management?
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?
