Explanation: Contact Roles enable users to categorize contacts based on their relationship to an account, such as decision -maker or influencer. This helps sales teams understand each contact’s position and influence, facilitating tailored interactions and more effective relationship management. Which process can automatically assign accounts to sales representatives based on predefined criteria?
Explanation: Data Enrichment updates and enhances contact information, keeping records current even if a contact changes company affiliation or other details. This process helps maintain accurate data, ensuring sales teams have access to up -to-date customer information. Which data quality tool can be used to find and merge duplicate records in Oracle CX Sales?
Explanation: Running deduplication checks before importing customer records prevents the creation of duplicate entries, helping maintain data integrity and quality. This preemptive action ensures that only unique, high-quality data enters the system. Which tool allows managers to monitor and evaluate the frequency of follow -up activities?
D. Allowing users to manually edit account history Explanation: Setting mandatory fields ensures that essential information is captured, while standardizing address formats maintains consistency in account data, improving accuracy and uniformity. What are two benefits of maintaining data quality for contacts in Oracle CX Sales? (Choose two)
Explanation: Activity history tracking and customized activity reports allow sales teams to monitor and analyze interactions with each account, providing insights into customer engagement. Which two practices help maintain accurate contact records in Oracle CX Sales? (Choose two)
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