Which of the following is NOT considered a prevention cost?
An improvement in quality costs is MOST clearly indicated when:
During the building phase of improvement team development, which of the following properly describes team activities?I. The team leader is usually directive.II. The team leader often delegates tasks.III. Team members prioritize and perform duties.IV. Team members are uncertain of their duties.
Benchmarking might be defined as any of the following EXCEPT:
Which of the following is the BEST method to developing materials for a training program on the gaps in performance?
What are the major disadvantages of having an improvement team that is too large?I. Difficulty in having constructive input from the entire group.II. Difficulty in arriving at consensus.III. Difficulty in finding large meeting facilities.IV. Difficulty, on the part of the recorder, in keeping up with more paperwork.
