The ideal results of a quality training effort would NOT include which of the following?
Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?I. Stop killing the messenger.II. Establishing an open door policy.III. Practice management by walking around.
Which of the following quality gurus was very critical of merit-pay and individual bonuses?He discouraged management by objectives and the ranking of employees by performance.
In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?
A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?
What are the major disadvantages of having an improvement team that is too large?I. Difficulty in having constructive input from the entire group.II. Difficulty in arriving at consensus.III. Difficulty in finding large meeting facilities.IV. Difficulty, on the part of the recorder, in keeping up with more paperwork.
