Which of the following are likely to be positive actions in obtaining a supplier's commitment to quality improvement?I. Involving the supplier early in the product development stage.II. Partially reimbursing the supplier, when the product is rejected.III. Establishing a firm schedule of required product quantities and dates.IV. Providing meaningful and timely quality performance feedback.
A pre-award evaluation of a supplier's quality system capability should NOT include consideration of
For TQM success, what structure sequence should be followed?I. Develop a quality policy.II. Establish a quality council.III. Establish strategic quality goals.IV. Train for internal audits.
What is the highest form of partnering with employees?
A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?
What are the major disadvantages of having an improvement team that is too large?I. Difficulty in having constructive input from the entire group.II. Difficulty in arriving at consensus.III. Difficulty in finding large meeting facilities.IV. Difficulty, on the part of the recorder, in keeping up with more paperwork.
