Which of the following is NOT a method for customer service data collection?
What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?
A vendor may be audited both before and during the execution of a contract. During such a vendor audit, the focus may be directed at the management and resource management of the company. Which of the following areas would be EXCLUDED during such an audit?
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
Normally, complaint data for both a product or service organization should provide
What are the major disadvantages of having an improvement team that is too large?I. Difficulty in having constructive input from the entire group.II. Difficulty in arriving at consensus.III. Difficulty in finding large meeting facilities.IV. Difficulty, on the part of the recorder, in keeping up with more paperwork.
