During the release planning stage, you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?
Typically, the decision on what should be the lowest level of CI recorded is influenced mostly by:
As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis. Which of the following is most likely to be of use to you in drawing up your plan?
An overhead would normally be regarded as which of the following?
Consider the following activities:1. The analysis of raw data2. The identification of trends3. The definition of Service Management processes4. The implementation of preventive measuresWhich of the above should be easier after implementing a good IT Service Management software tool?
The CMDB:
