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Exam contains 37 questions

Page 6 of 7

Question 31 🔥

Which of the following is NOT a valid method of tuning?

Which database solution meets these requirements?

A. Balancing disc traffic

Highly voted

B. Making more efficient use of processing capacity

Highly voted

C. Installing a new server

Highly voted

D. Balancing workloads

Highly voted

Discussion of the question

Question 32 🔥

For an organization implementing the ITIL IT Service Management processes which of the following statements is most accurate?

Which database solution meets these requirements?

A. The full benefits will only be realized if all IT staff are fully qualified in IT Service Management.

Highly voted

B. The full benefits will only be realized if Incident & Problem Management processes are implemented first.

Highly voted

C. The full benefits will only be realized if the business requirements are first ascertained and then the processes are implemented in an integrated way.

Highly voted

D. The full benefits will only be realized if regular reviews are undertaken with customers.

Highly voted

Discussion of the question

Question 33 🔥

Which of the following would NOT be a performance measurement for the Service Level Management function?

Which database solution meets these requirements?

A. What percentage of services are covered by SLAs?

Highly voted

B. Are service review meetings held on time and correctly minuted?

Highly voted

C. Are customer perceptions of service improving?

Highly voted

D. How many services are included within the CMDB?

Highly voted

Discussion of the question

Question 34 🔥

Which of the following is NOT an element of Availability Management?

Which database solution meets these requirements?

A. Verification

Highly voted

B. Security

Highly voted

C. Reliability

Highly voted

D. Maintainability

Highly voted

Discussion of the question

Question 35 🔥

Which of the following statements is TRUE?

Which database solution meets these requirements?

A. Physical copies of all CIs are stored in the DSL

Highly voted

B. Release Management is responsible for managing the organization's rights and obligations regarding software

Highly voted

C. The DSL contains source code only

Highly voted

D. A change may only be developed from non-definitive versions of software in the case of an urgent release

Highly voted

Discussion of the question

Question 36 🔥

Which of the following metrics would you most associate with the Service Desk?

Which database solution meets these requirements?

A. The number of high priority incidents occurring

Highly voted

B. The support team which resolves the greatest number of problems

Highly voted

C. The number of problems solved in a day

Highly voted

D. The mean time between failure

Highly voted

Discussion of the question

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Exam contains 37 questions

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