When more than one agent is available to receive a call, the agent with the highest priority In the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/ControlDirectory Number (ACD/CDN) call.Where is this parameter configured?
The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.Which two statements describe how the Name and Number fields are used? (Choose two.)
A customer with on Avaya Aura Contact Center is using the IF THEN ELSE END IF expression in the script.Given the following section of script:IF DNIS = 5OOO THEN -QUEUE TO SKILLSET customer_serviceWAIT 2 -ELSE -QUEUE TO SKILLSET general_lnfo -WAIT 2 -END IF -QUEUE TO SKILLSET backup_sklllset WAIT 2Which statement describes what will happen to a caller encountering this section of script?
A customer with an Avaya Aura Contact Center would like to implement emergency routing using the READVAR/SAVEVAR wild variable.Within a LOGIC block, which two categories of expression would be required to Implement READ/VAR SAVE/VAR in a flow application? (Choose two.)
The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting:It OUT OF SERVICE automotive THENGIVE RAN technical_difflculties_gv END IFIF CLID - vip_customers_clid_gv THENQUEUE TO SKILLSET automotive WITH PRIORITY 1WAIT 2 -GIVE RAN vip_welcome_gv -ELSE -QUEUE TO SKILLSET automotive -WAIT 2 -END IF -GIVE MUSIC classical_wait_cjv WAIT 30Which three things will occur when a caller encounters this script? (Choose three.)
A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other's agents and skillsets on displays and in reports.Using the Access and Partition Management component, which configuration would each supervisor's user definition require?
