A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.Which two fields on the supervisor Details page are mandatory? (Choose two.)
A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.Which options are available?
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.Which feature in the Contact Center Manager Administration needs to be configured?
Given the following namespace:mycustomer.comI en_us -I ad_hoc_messages -I music_on_hold -I out_of_hours -Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555.Which format must be used for entering the SIP URI when using a sip domain of "acmecorp.com"?
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls.Which call will be presented to the agent?
