You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.Which AACC configuration option is used to accomplish this task?
A customer with Avaya Aura Contact Center has created a script using the following intrinsic:IF NOT QUEUED THEN -Which type of Intrinsic is being used?
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
You are building a new call flow that will use hold music that is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.Which variables types support this class type?
A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder.Who will have access to this report?
