You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if theDenver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.What would cause all calls to interflow to Denver?
Based on the agent idle time and call flow the exhibit, to which location will the queued?
Given the Information in the exhibit, which skill number will the next call be served by, and at which step will vector processing end?
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not an important factor when routing the queued calls to an agent.Which type of call distribution method should the hunt group be configured to achieve this?
The claims department of an insurance company must separate calls by area code. Some groups of agents can only handle calls Item one area code, while other groups of agents can handle multiple a codes.Which group of vector steps would satisfy this requirement?
You are tasked to run Basic Call Management Reports (BCMS) on your call center agents. You need to run a report to find out how many calls each agent took the previous day.Which command is used to run this report?
