Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
How can an installer identify if a customer has the Call Center Elite package?
Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Direct Agent calls are not getting counted correctly in Call Management System (CMS).What must be administered so that Direct Agent calls are measured properly?
Clear Caller info field in the system-parameters-features form is being implemented for a call center that is in the medical industry.Which three options can be set in the field to clear the caller's information from the agent's station lay? (Choose three.)
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
