You need to troubleshoot Best Services Routing vectors to verify that they are operating as intended.Which two commands would you use to do this? (Choose two.)
You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements.When you check the display events In the Communication Manager (CM) there are several events that need to be researched.Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
A customer informs you that they are unable to service observe a new agent.Which three items would you check to verify the ability to service observe? (Choose three.)
Which two results are modified using "adjust by" when configuring Best Service Routing (BSR)? (Choose two)
Agents/Supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.What is used to facilitate this ability?
How many days of historical data are shown in the Basic Call management System (BCMS) Split 50 day report?
