You need to troubleshoot their Best Services Routing polling vectors to verify that they are operating as intended.Which command would you use to do this?
You are preparing the implementation call flow documents for a customer in the balancing industry. One of the customers requirements is to have a forced two minute After Call Work (ACW) for calls regarding credit fraud. All other calls need to have a 15 second ACW.How can this be accomplished?
Best Services Routing (BSR) allows adjusting the idle time of agents in determining agent selection.When considering the step adjustment being set to 20 for a given location, which statement about agent adjustments for the consider location step is true?
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from theDenver location to Detroit consistently fail.What are two reasons that could be the root cause for this failure? (Choose two.)
