A call center supervisor uses Basic Call Management System (BCMS) to monitor a split. When running the command monitor bcms split 30 there are two agents shown with the state of "other".Which three statements describe why the agent’s state would be "other"? (Choose three)
An agent has just logged into a skill, but has not made themselves ready to answer queue calls.Which work mode is the agent using for that skill?
A customer is having issues with the amount of calls answered by a certain group of agentsWhich three tools or commands can be used to track call activity in nearly teal time? (Choose three)
A very large contact center needs to have several agents logged into as many as 20 skills simultaneously as a backup.Which feature must be licensed to allow for this number of assignments?
Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)
A customer wants to start "Service Observing" while off site.Which two parameters must be configured to allow this? (Choose two.)
