A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.Which call center feature provides this capability?
Which two Vector Variable types are strictly global in scope? (Choose two.)
Which three fields on the Vector Directory Number (VDN) from disappear upon setting Meet-me Conferencing to yes? (Choose three.)
A contact center supervisor frequently uses Call Management System (CMS) to manually move agents into skill that are not primary assignments for those agents, due to the needs of the business and to unexpected fluctuations in call volumes?Which feature could automate this process for the supervisor by the activation of reserve agents?
You want to view the most detailed Basic Call management System (BCMS) data for hunt group 100 for only the current day.Which command will accomplish this?
As a call center supervisor you have 12 agents that report to you. The Basic Call management System (BCMS) is reporting a particular agent taking 10 calls during a 1 hour interval. The agent is claiming to have taken 100 calls. You find that one of the calls spanned more than one time interval.Which statement about Automatic Call Distribution (ACD) explain, the discrepancy in the BCMS report?
