A single vector can serve multiple Vector Directory Numbers (VDN). VDN and vector variables can greatly ease administration.Given the information in the exhibit when a caller is queued in vector 1999 via VDN 7200, which announcement will be played on step 6?
A supervisor with console permission can enter an agent's login ID, and add or remove- an agents skill via feature access code (FAC). Agents can also dial FAC to add 01 remove a skill.Which statement is true about the configuration of this feature?
Before beginning a customer contact center design, which three design elements are needed? (Choose three)
Which three parameters of the list command provides information about the Policy Routing Table (PR)? (Choose three)
Which Expert Agent Selection (EAS), an agents internal login ID is associated with a specific telephone.When does this happen?
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
