A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".Which licensed feature must be activated to accomplish this?
A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls?What calls center feature can provide this ability?
The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents with a short message about a callers city of origin or requested service based on the VDN used to process the call.Which three items should be verified if the agents are not receiving this message? (Choose three.)
A supervisor like a summary report from Basic Communication Management System (BCMS) and is not sure what data items are available for this report.Which three objects are available for a summary report? (Choose three)
Which three statements are true about configuring a Call Center with the Elite offer? (Choose three)
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
