Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
Which scope is defined by the time-of-day (TOD) variable?
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.With EAS enabled, which software mechanism is used for queuing?
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
