Which statement about concurrent agent user licenses is true?
A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.Which mechanism controls what happens while the customer is waiting in the queue?
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.Which feature must be activated on the system-parameters customer-options to allow this?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
