A customer wants to configure their call center for emergencies.Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
Which vector object can replace the Time of Day (TOD) global Vector Variable?
Which two vector variable types are strictly global in scope? (Choose two.)
To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.Which command would be entered in the vector to accomplish this?
Refer to the exhibit.Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
