Refer to the exhibit.A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents.What would be the reason for this?
Which component provides audio support in Avaya Aura® Call Center Elite?
Which three items are components of Communication Manager? (Choose three.)
Which component handles the features of Avaya Aura® Call Center Elite?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
What is the recommended audio format to be played by the Avaya Aura® Media Server?
