What are three capabilities of Avaya Aura® Media Server? (Choose three.)
Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.What is used to facilitate this ability?
An Elite Call Center agent is assigned the following Skills:Skill Hunt Group 1 with Skill Level 5Skill Hunt Group 2 with Skill Level 10Skill Hunt Group 3 with Skill Level 15Skill Hunt Group 4 with Skill Level 15And the Call Handling Preference is configured as Greatest Need.Skill 1 Call with priority h that has queued for 10 minutesSkill 2 Call with priority h that has queued for 15 minutesSkill 3 Call with priority m that has queued for 15 minutesSkill 4 Call with priority t that has queued for 15 minutesWhich of the calls will the agent handle first under the greatest need handling preference?
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
A supervisor wants their agents to automatically log out at a specific time.Which two administration forms are used to configure this functionality? (Choose two.)
