A supervisor with console permission can enter an agent’s login ID, and add or remove an agent’s skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.Which statement is true about the configuration of this feature?
In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should you take?
Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)
If an agent has the skills to handle one call:Call 1, with priority 3 that is queued for 10 minutes with skill level 5Call 2, with priority 3 that is queued for 15 minutes with skill level 10Call 3, with priority 5 that is queued for 15 minutes with skill level 15Call 4, with priority 1 that is queued for 15 minutes with skill level 15Under the skill level handling preference, which of the calls will the agent handle first?
Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS environment? (Choose two.)
