In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.What is causing this problem?
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.Which object should the customer check to evaluate the system performance?
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.Which call center feature can provide this capability?
Refer to the exhibit.What are three reasons for turning on "Net Redir" = y? (Choose three.)
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.Which two commands would provide information to isolate the problem? (Choose two.)
