Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.Which component holds multimedia customer history information?
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside AvayaOceana®?
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, MultimediaDatabase and CRM?
