A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to AvayaOceana®, it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside EngagementDesigner. What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?
Which statement describes the function of the Context Store Snap-in?
Which statement describes the function of the Unified Collaboration Model(UCM)?
Consider the following ContextData for a Voice Channel Interaction:ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,NWhat is the significance of "VO"?
Consider the message:2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO "" SMSVendorSnapin-3.4.0.0.80601 "" Response is {"˜accounts":[{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","capabilities ][{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]}Which component and log file contains log messages of this kind?
Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?
