During the Avaya Oceana Email Channel processing, which component sends information to Context Store and UCM?
After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)
Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient[adapter-pu-1] [M:sendEvent][T:] .Sent request to[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A, version=1.0)],body [RouteContactEvent [, id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77, wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService, ch=ShortMessageService, rrId=f785b56c-364f-4acf-9620- b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]What is the Work Request ID in the log message?
Agent Controller receives information from the Omnichannel Resource Controller (ORC).During the Email Flow processing, to which components does the Agent Controller feed the information?
Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.Which statement about the Avaya Synchronizer toll is true?
