Which three fields are used in defining a CSQ in Cisco Unified Contact Center ExpressEnhanced? (Choose three.)
Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)
In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)Page 9 -
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)
Which two items are automatically installed on the Cisco Unified CCX server by the Cisco UnifiedContact Center Express Installer? (Choose two.)
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate theCRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
