Which option can perform Call Progress Analysis in outbound IVR?
Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate theCRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
