Agent Email is a Cisco Unified CCX feature available in which of these packages?
A preview outbound dialer uses which source and destination resources?
You are designing a Cisco Unified Contact Center Express system with four requirements:250 configured agents150 agents maximum logged in at any given time30 agents able to make outbound calls20 agents able to answer emailsHow many premium seats should be purchased?
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?Page 3 -
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate theCRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
