Which microapp is used to gather information from the caller?
What are two parts of a Single Sign-on message flow? (Choose two.)
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Which two functionalities should a Contact Center typically be provided? (Choose two.)
What are two possible Outbound Dialing Modes? (Choose two.)
