Create Next App

Exam contains 55 questions

Page 6 of 10

Question 31 🔥

What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

Which database solution meets these requirements?

B. 284 kilobits/second or higher

Highly voted

C. 384 kilobits/second or higher

Highly voted

D. 424 kilobits/second or higher

Highly voted

A. 184 kilobits/second or higher

Highly voted

Discussion of the question

Question 32 🔥

What is the priority sequence for activities?

Which database solution meets these requirements?

A. delayed callback, chat, email

Highly voted

B. email, chat, delayed callback

Highly voted

C. delayed callback, email, chat

Highly voted

D. chat, email, delayed callback

Highly voted

Discussion of the question

Question 33 🔥

What connects to the Media routing peripheral gateway of ICM to the ECE server?

Which database solution meets these requirements?

A. web server

Highly voted

B. services server

Highly voted

C. application server

Highly voted

D. message server

Highly voted

Discussion of the question

Question 34 🔥

Which sequence should be followed while starting ECE?

Which database solution meets these requirements?

A. Services server, Message server, File server, Database server, Application server

Highly voted

B. No mandatory sequence is needed

Highly voted

C. Services server, Message server, Database server, File server, Application server

Highly voted

D. Services server, File server, Database server, Message server, Application server

Highly voted

Discussion of the question

Question 35 🔥

In which two ways are chats transferred? (Choose two.)

Which database solution meets these requirements?

A. Only open chat activities in which the customer has not left the chat session can be transferred.

Highly voted

B. Chats can be transferred to departments directly.

Highly voted

C. Agents can transfer the chat activities based on the Maximum Task limit setting.

Highly voted

D. Agents have unlimited transfers of chat activity.

Highly voted

E. Only one chat activity can be transferred at a time.

Highly voted

Discussion of the question

Question 36 🔥

What are three steps in a chat process flow? (Choose three.)

Which database solution meets these requirements?

A. The agent selects chat in the gadget.

Highly voted

B. The application server checks Chat EP configuration.

Highly voted

C. The application server displays the chat to the agent with a notification.

Highly voted

D. The customer initiates a chat and hits Chat Entry Point (EP).

Highly voted

E. EAAS notifies EAMS of DO_THIS_WITH_TASK.

Highly voted

F. EAAS Instances sends NEW_TASK message to MR PIM.

Highly voted

Discussion of the question

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Exam contains 55 questions

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