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Exam contains 113 questions

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Question 1 🔥

Which list of components of a Customer Success Quarterly Success Review is common?

Which database solution meets these requirements?

A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

Highly voted

B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

Highly voted

C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

Highly voted

D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Highly voted

Discussion of the question

Question 2 🔥

Which definition of customer success is true?

Which database solution meets these requirements?

A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

Highly voted

B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

Highly voted

C. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

Highly voted

D. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Highly voted

Discussion of the question

Question 3 🔥

Which statement describes the difference between customer success and customer sales?

Which database solution meets these requirements?

A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Highly voted

B. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Highly voted

C. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.

Highly voted

D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Highly voted

Discussion of the question

Question 4 🔥

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Which database solution meets these requirements?

A. completion of customer training

Highly voted

B. confirmation of customer business outcomes

Highly voted

C. review of product roadmap

Highly voted

D. scheduling of Quarterly Success Review

Highly voted

E. agreement of key stakeholders

Highly voted

Discussion of the question

Question 5 🔥

Which type of KPI is of the most interest to Customer Success?

Which database solution meets these requirements?

A. business KPIs that define progress to the Business Outcome

Highly voted

B. sales KPIs for revenue generation

Highly voted

C. IT services KPIs for operations

Highly voted

D. OPEX KPIs that define the operational costs of the company

Highly voted

Discussion of the question

Question 6 🔥

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Which database solution meets these requirements?

A. Service organizations must evolve from a ג€break fixג€ business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Highly voted

B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Highly voted

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

Highly voted

D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Highly voted

Discussion of the question

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Exam contains 113 questions

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