You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.What is the description of the Active Assignment method?
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
Where must you create new stations for them to be eligible for auto-provisioning?
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.How would you configure the IC system to allow international dialing for users in these two roles?
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.How can you ensure that all users are following a company policy for secure IC passwords?
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
