If an administrator has configured ACD utilization for ‘Chats’ with the following criteria, what will the resulting behavior be?
You need to import a list of phones into the Managed IP Phones container.What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
What statement is true regarding this user?
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.How will the client configuration templates be assigned?
