The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Which definition matches the ACD Evaluation Method Best Available Skills?
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
