GCP_GC_ADM questions • Exam prepare

Exam contains 60 questions

Page 9 of 10

Question 49 🔥

Which ACD routing method routes interaction to the next available agent?

Which database solution meets these requirements?

A. Bullseye ACD

B. Standard ACD

C. Skills based routing

D. All of the above

Discussion of the question

Question 50 🔥

Select the types of scheduling available in Genesys Cloud. (Choose two.)

Which database solution meets these requirements?

A. Manual Scheduling

B. Load based Scheduling

C. Automated Scheduling

D. All of the above

Discussion of the question

Question 51 🔥

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Question 52 🔥

Which definition matches the After Call Work option Optional?

Which database solution meets these requirements?

A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Discussion of the question

Question 53 🔥

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

Which database solution meets these requirements?

A. Account Codes

B. Wrap-up Codes

C. Resolution Codes

D. Status

Discussion of the question

Question 54 🔥

Why must you create queues for ACD functionality to work?

Which database solution meets these requirements?

A. Queues are the waiting lines for the agents who will be assigned interactions through ACD

B. Queues provide ACD with a means to determine the skill level requirement of an interaction

C. Queues are the waiting lines for interactions that are routed using ACD

D. Queues match agents to an appropriate interaction using ACD

Discussion of the question

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genesys GCP_GC_ADM

Exam contains 60 questions

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