Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?
What would you select from the Performance menu to view real-time statistics for all active campaigns?
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Which of the following components can be added to scripts? (Choose all that applies.)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
