What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
What is a fatal question in an Evaluation Form?
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
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ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
Select the categories of Prompts in Architect. (Choose two.)
