The deviation from the forecast versus the real time can be monitored in the best way through ________________.
Which of the following media types can be selected when creating a report? (Choose three.)
What is the recommended way to create a .csv file?
Which definition matches the After Call Work option Mandatory, Discretionary?
Put the steps below in the correct order to successfully complete the Calibration process:1. Evaluate the interactions2. Discuss the calibration results3. Record interactions based on Policies4. Take action on calibration results5. Select and assign interactions for calibration
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
