What are callable time sets?
Which option provides the ability for an email interaction to be interrupted by voice?
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
What two options are available to create a customized user role?
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
